Refund & Download Policy

What is free vs. paid

You can preview your document on LeaseCraft at no charge. Watermark-free PDF and DOCX downloads come with a LeaseCraft membership: LeaseCraft Annual at $19.99/year or LeaseCraft Monthly at $2.99/month, billed through Stripe. Renews annually at $19.99/year unless canceled. Renews monthly at $2.99/month unless canceled. You can cancel the renewal from your account at any time and keep access until the end of the billing period (month or year) you paid for.

Each document you unlock can be downloaded for 30 days after you unlock it, and reopened from your account at any time while your membership is active.

When refunds are available

• Duplicate charge — you were billed twice for the same membership or document. Contact us with both Stripe receipt IDs.
• Technical failure — you paid but could not download a usable file after following the success-page instructions and our support troubleshooting steps.

When refunds are not available

• You successfully downloaded the paid file(s) for your document.
• You changed your mind after previewing. The free preview shows the opening of your document, built from your answers, so you can check how it starts before you pay.
• The document content does not match your expectations but was generated from the answers you provided.
• Legal outcomes — LeaseCraft provides document templates, not legal advice.

How to request a refund

Email leasecraft.net@gmail.com from the address used at checkout. Include your Stripe receipt or checkout session ID and a short description of the issue. We aim to respond within 2 business days.

Approved refunds are returned to your original payment method via Stripe.