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Website Maintenance Retainer Agreement

Create a website maintenance retainer covering updates, monitoring, backups, included hours, response times, extra work, security, and fees. Preview first.

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What this document does

A monthly retainer between a web developer, agency, or freelancer and a business whose existing website they keep running, covering the sites and platform, hosting and domain responsibilities, the included updates, monitoring, backups and content edits with their cadence, included support hours and rollover, response times, extra work and hourly rates, third-party costs, security incidents, credentials handling, content responsibility, ownership of custom work, the monthly fee and billing, price changes, the term, handover at the end, and limits on liability. It is not a website design or build contract and does not cover creating a new site, a redesign, or a migration, which it treats as separately quoted extra work.

What it covers

  • Parties
  • The Website, Hosting, and Access
  • Maintenance Services and Support
  • Backups and Security
  • Retainer Fee and Billing
  • Content, Compliance, and Ownership
  • Term and Ending the Agreement
  • Liability
  • Additional Terms
  • General Provisions

A template you fill in yourself from your own answers. LeaseCraft is not a law firm and does not give legal advice; for advice about your situation, talk to a lawyer.

How it works

1

Answer the questions

Plain-language questions about the people, dates and terms.

2

Preview it free

Read the document built from your answers and change anything before you download.

3

Download PDF and Word

Included with LeaseCraft Annual ($19.99/year).

Questions about the Website Maintenance Retainer Agreement

The website and platform, who hosts it and who manages the domain, the services included in the monthly fee with how often each is done, the support hours included each month, response times for outages and ordinary requests, the hourly rate for extra work, backups, what happens after a hack, who is responsible for content, who owns custom work, the monthly fee and billing, the term, and handover when it ends.

No. It is for keeping an existing website running. It treats a new build, a redesign, a migration to another host or platform, new features, and e-commerce configuration as extra work, quoted or billed at the hourly rate you enter, with the client's approval above an amount you choose.

You choose how many support hours a month the fee includes. Time on the client's requests is tracked in 15-minute increments; routine updates and monitoring are not counted. You decide whether unused hours expire at the end of the month or roll over for a set number of months, and requests beyond the hours are billed as extra work.

Yes. The agreement can cover up to three websites run by the same client, listed by their web addresses and treated together as the Website. For a larger portfolio, or sites with different terms, use a separate agreement for each.

No. The questionnaire never asks for passwords, keys, or access codes, and the agreement says credentials are shared only through a secure channel and are not written in it. It does set out how the provider handles access, keeps credentials confidential, and removes its access when the retainer ends.

The provider must tell the client within the number of hours you choose and take immediate steps to limit the damage. You decide whether the clean-up is included in the monthly fee or billed hourly. The agreement also says that no website can be made completely secure and describes the incidents the provider is not responsible for.

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